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Policies on Scheduling Appointments, Rescheduling, and Canceling Your Reading


  • Please use the convenience of Schedulicity to book your appointment.
  • It is your responsibility to keep your scheduled appointment. Appointment date and time can be found on your invoice and/or calendar invite.
  • Your reading is confidential.
  • Please do not book an appointment for anyone else. This includes gifts for friends, partners, children, or family. If you wish to offer a session to a loved one, please consider a gift certificate.


  • If you must make a cancellation, please do so 48 hours in advance of your appointment. At this time, we can also reschedule your appointment.
  • If you cancel 48 hours in advance of scheduled appointment, a full refund will be made.
  • If you cancel between 24-48 hours of your scheduled appointment, half the payment will be refunded, less credit card or bank processing fees. If you cancel less than 24 hours prior to reading, no refund will be processed.
  • For all rescheduled appointments, we will work with your schedule or provide a gift certificate in the amount of your paid appointment. This gift certificate will be good for one year from the date of your originally scheduled appointment.
  • Late appointments will not be accommodated for lost time. Late appointments exceeding 10 minutes will be considered a no-show and canceled without a refund. You may book another session at the full session price by visiting
  • By booking an appointment, you agree to all our policies.


Virtual readings are done via Zoom. Call-in information for phone readings and a link for video readings will be sent with a calendar invite once payment has been received.


  • Gift Certificates are non-refundable and have an expiration date. Lisa offers phone and Zoom readings which can be redeemed with a gift certificate. Gift Certificates cannot be used for the deposit of group readings but can be applied to the balance of group readings. Gift Certificates expire one year after purchase.
  • Events: All events in-person and digital events are non-refundable unless the event is canceled by Heavenly Soul & Spirit.